Patient Services Front Office Associate

North East Medical Services; Stockton (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

North East Medical Services is seeking a Front Office Assistant I to support clinic operations in Stockton. The role involves greeting patients, checking in, collecting co-pays, and educating on MyChart and Self-Service options.

You will schedule appointments, answer calls, and verify insurance while maintaining accuracy in registrations and billing data. The position requires a high school diploma, strong communication skills, and proficiency with computers.

Qualifications

• Completion of high school diploma or equivalent.
• Proficient in computers with good typing and data entry skills.
• Strong communication, customer service, and attention to detail.
• Prior customer service experience preferred.
• Prior experience in a medical setting is a plus.
• Fluency in English; other languages are assets.

Responsibilities

• Greet and check in patients, hand out questionnaires/files, scan insurance cards, collect co-pays.
• Assist and educate patients on MyChart and Self-Service Station.
• Schedule appointments and answer phone calls politely.
• Call patients to remind them of upcoming appointments and changes.
• Verify/update patient insurance and billing discrepancies.
• Inform patients about NEMS services and programs.
• Update demographic, registration, and financial data as needed.
• Transfer triages to the Medical Clinic team; sort mail; handle outgoing mailings.
• Assist in outreach projects and respond to patient portal messages.
• Adhere to HIPAA and obtain proper consent; cover/rotate to other sites as required.
• Contribute toward CAHPS goals and other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Proficient in computers

Education

High school diploma or equivalent

Tools

MyChart

Self-Service Station

Job description

North East Medical Services is seeking a Front Office Assistant I to support clinic operations in Stockton. The role involves greeting patients, checking in, collecting co-pays, and educating on MyChart and Self-Service options.

You will schedule appointments, answer calls, and verify insurance while maintaining accuracy in registrations and billing data. The position requires a high school diploma, strong communication skills, and proficiency with computers.