FRONT OFFICE ASSISTANT I - STOCKTON

North East Medical Services; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Job summary

North East Medical Services in San Francisco is seeking a Front Office Assistant I to perform general clerical duties and support patient services in a busy clinic.

You will greet patients, handle check-in, assist with MyChart, schedule appointments, answer calls, verify insurance, and help with outreach while ensuring HIPAA compliance.

This full-time role requires a high school diploma, strong computer skills, and excellent communication; bilingual English/Chinese is a plus.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and customer service skills.
• Proficiency with computers and basic software needed.
• Prior customer service experience is preferred.
• Medical field experience is a plus.

Responsibilities

• Greet and check-in patients, collect co-pays, and file paperwork.
• Educate patients on MyChart and Self-Service Station.
• Schedule patient appointments.
• Answer phones and respond to requests.
• Call patients to remind about upcoming appointments.
• Verify and update patient insurance and billing data.
• Inform patients about NEMS services and programs.
• Update demographic, registration, and financial information.
• Route triaged patients to Medical Clinic team.
• Sort and distribute daily mail and send mailings.
• Assist in outreach projects.
• Manage patient portal messages to ensure completion.
• Adhere to HIPAA and obtain necessary consents.
• Cover and rotate to other clinic sites as needed.
• Support CAHPS goals and organizational objectives.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Computer proficiency

Education

High school diploma or equivalent

Job description

The Front Office Assistant I will perform a variety of general clerical duties and special projects

Essential Job Functions

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Assist & educate patients on MyChart and Self-Service Station
• Schedules appointments for patients.
• Answer phone calls and respond to requests appropriately.
• Calls patients to remind them of upcoming appointment and changes to providers’ schedule.
• Verify/updates patient insurance and billing discrepancies.
• Inform and refer patients of the NEMS’ services and programs.
• Conduct periodic updates of demographic, registration items, and financial data.
• Transfer triages patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and send out mailings.
• Assist in outreach projects.
• Reviews, responds, or forwards patient portal messages to ensure completion
• Complies to HIPAA protocols and obtains proper consent.
• Cover & rotates to other clinic sites or medical departments as required
• Participates with achieving organizational and CAHPS goals
• Performs other job duties as required by manager/supervisor.

Qualifications

• Completion of a high school diploma or equivalent required
• Must be proficient in computers.
• Must have strong communication, customer service skills, and attention to detail.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Language

• Must be able to fluently speak, read and write English.
• Fluency in Chinese (Cantonese and/or Mandarin) required.
• Fluency in other languages are an asset.

Status

• This is an FLSA Non-exempt position.
• This is not an OSHA high-risk position.
• This is a Full Time position.

NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Benefits

• NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).