Medical Front Office Assistant I: Patient Care & Admin

NORTH EAST MEDICAL SERVICES; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

NORTH EAST MEDICAL SERVICES is seeking a Front Office Assistant I in San Jose, CA to perform a variety of general clerical duties and support clinic operations. You will greet patients, schedule appointments, manage insurance verification, and assist with outreach as needed.

The role requires strong computer skills, attention to detail, and a customer-service mindset. Bilingual abilities in English and another language are valued to support diverse patients.

Qualifications

• Completion of a high school certificate or equivalent.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Responsibilities

• Greets and checks-in patients, handles questionnaires, scans insurance cards, and collects co-payments.
• Schedules patient appointments.
• Answers phone calls and responds to requests.
• Calls patients to remind them of upcoming appointments.
• Verifies/updates patient insurance and billing discrepancies.
• Relays information about NEMS services and programs.

Skills

Customer service

Computer proficiency

Detail oriented

English fluency

Chinese (Cantonese/Mandarin)

Spanish

Vietnamese

Education

High school diploma

Tools

EHR system

Job description

NORTH EAST MEDICAL SERVICES is seeking a Front Office Assistant I in San Jose, CA to perform a variety of general clerical duties and support clinic operations. You will greet patients, schedule appointments, manage insurance verification, and assist with outreach as needed.

The role requires strong computer skills, attention to detail, and a customer-service mindset. Bilingual abilities in English and another language are valued to support diverse patients.