Bilingual Clinic Scheduling & Patient Care Coordinator

Northeast Community Clinic; Hawthorne (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Northeast Community Clinic seeks an organized Medical Office Assistant to manage clinic calendars and schedule patient appointments efficiently. You will handle a multi-line switchboard, provide excellent customer service, and maintain a patient information center.

The role requires communication in English/Spanish, MS Office skills, and 10% travel readiness. A Medical Assistant certificate and BLS are preferred, with at least one year of customer service experience in healthcare.

Qualifications

• One year minimum customer service experience, preferably in a medical setting.
• Must hold Medical Assistant Certificate or CMA and BLS certification.
• Bilingual English/Spanish required; ability to travel 10%.

Responsibilities

• Work in practice management system calendar for clinic site.
• Accept and confirm patient appointments over the telephone.
• Outbound calls for follow-up and reminders.
• Conduct patient care surveys for reports.
• Document complaints and grievances with corrective action.
• Update and maintain logs of calls and appointments.
• Open and distribute mail; log calls for departments.
• Perform other duties as assigned by Clinic Manager or Operations Director.

Skills

Excellent communication

Excellent customer service

Bilingual English/Spanish

Team player

Independent worker

Reliable transportation

10% travel ability

Education

Medical Assistant Certificate or CMA

High school diploma or GED

Current BLS Certification

Tools

Microsoft Office/Word/Excel/Outlook

Job description

Northeast Community Clinic seeks an organized Medical Office Assistant to manage clinic calendars and schedule patient appointments efficiently. You will handle a multi-line switchboard, provide excellent customer service, and maintain a patient information center.

The role requires communication in English/Spanish, MS Office skills, and 10% travel readiness. A Medical Assistant certificate and BLS are preferred, with at least one year of customer service experience in healthcare.