Front Office Assistant Internal Medicine

OSF HealthCare; Peoria (IL); Sur place; USD 24 000 - 27 000; Plein temps

Résumé du poste

OSF HealthCare in Peoria, IL seeks a Front Office Assistant to deliver exceptional patient-centered service at the office front desk, handling calls, scheduling, co-pays, and coordination with providers and insurers.

You will be the first point of contact for patients and families, performing reception and clerical duties, and ensuring a smooth patient experience in a fast-paced medical practice.

Qualifications

• REQUIRED QUALIFICATIONS: High School or GED, customer service experience, typing, filing, telephone skills, basic Microsoft applications.
• PREFERRED QUALIFICATIONS: Basic medical terminology, ICD-10 and CPT codes knowledge, EMR experience.

Responsabilités

• Provide exceptional customer service to patients and families at the front desk
• Handle incoming/outgoing calls, scheduling appointments and procedures
• Communicate with insurers to determine patient benefits and process authorizations
• Collect co-pays and assist with registration and scheduling as needed

Connaissances

Customer service

Typing

Filing

Telephone skills

Microsoft Office

Formation

High School or GED

Outils

Microsoft Office

Description du poste

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education:High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.