Front Office Assistant Family Practice

OSF HealthCare; Illinois; On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a busy medical practice. The role serves as the first point of contact in person and over the phone, ensuring a warm, patient-focused welcome.

You will handle reception, scheduling, registrations, co-pay collections, and coordination with insurance providers, while working collaboratively with providers and staff to meet patient needs.

Qualifications

• High School or GED required.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic Microsoft applications and proficiency.

Responsibilities

• Greet patients and families and manage front-office interactions.
• Schedule appointments, process registrations and procedures.
• Collect co-pays and communicate with insurance providers.
• Answer phones and coordinate with care teams.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft Office

Education

High School or GED equivalent

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.