Front Office Assistant

OSF HealthCare; Peoria (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the face of the office, handling reception, scheduling and registration, and ensuring a patient-first environment both in person and over the phone.

The role requires interacting with insurance companies, determining patient benefits, obtaining prior-authorizations, collecting co-pays, and coordinating appointments across three shifts: 7a-3:30p, 7:30a-4p,

Qualifications

• High school diploma or GED required.
• Customer service experience required.
• Typing, filing and telephone skills required.
• Basic proficiency in Microsoft Office applications.
• Excellent customer service skills required.

Responsibilities

• Provide exceptional customer service to patients, families and callers.
• Serve as the face of the front office; greet and assist patients and visitors.
• Perform reception/clerical duties including scheduling and registration.
• Communicate with insurance companies to determine benefits, obtain pre-authorizations, and coordinate appointments.

Skills

Customer service

Typing

Telephone skills

MS Office

Education

High school diploma or GED

Tools

Electronic Medical Records

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.10 - $20.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is in Peoria,IL

Varied working hours 7a-330p/730a-4p/8-430p. Will work all 3 shifts.

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge -
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.