Front Office Assistant (FOA) – Float Pool (Specialty Clinics)

OSF HealthCare; Escanaba (MI); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

BCBS Medical

Dental coverage

Vision coverage

Tuition reimbursement

401k with match

Job summary

OSF HealthCare is seeking a Front Office Assistant to greet patients, handle scheduling, and support daily front desk operations in a patient-first environment.

The role emphasizes exceptional customer service, basic clerical tasks, and coordination with providers and insurance companies. Requires high school diploma or GED and strong communication skills. On-site position with competitive benefits.

Qualifications

• Customer service experience required. Typing and telephone skills useful. Proficiency with basic Microsoft applications.
• Strong communication and interpersonal skills to interact with patients and families.

Responsibilities

• Provide exceptional customer service to patients and families at the front desk.
• Handle reception/clerical duties, scheduling and registration per office guidelines.
• Coordinate with insurance companies, determine patient benefits and assist with co-pays and appointments.

Skills

Customer service experience

Typing

Microsoft applications

Education

High school or GED equivalent

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Comprehensive Benefits Package

• BCBS Medical, Dental, Vision, tuition reimbursement for further education, and 401k with $1 per $1 match on first 5% of salary!

Great work-life balance

• No nights, limited weekends and holidays

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

Required Qualifications

• Education: High school or GED equivalent
• Experience: Customer service experience. Typing, filing, telephone skills. Basic Microsoft application basic proficiency. Excellent Customer Service skills

Preferred Qualifications

• Experience: Basic knowledge of medical terminology, ICD-10 and CPT codes
• Other skills/knowledge: Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.