Front Office Assistant PRN Flex

OSF HealthCare Saint Anthony Medical Center; Loves Park (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

OSF HealthCare Saint Anthony Medical Center in the Rockford area is seeking a Front Office Assistant to provide exceptional patient and family services, serving as the office face over the phone and in person. The role involves reception, scheduling, registration, calculating co-pays, and coordinating with providers, insurance, and staff across multiple offices; must travel between office locations.

Candidates should have a high school diploma, strong customer service, basic Microsoft skills,

Qualifications

• High School or GED required.
• Customer service experience required.
• Typing, filing, telephone skills.
• Basic Microsoft applications.
• Excellent customer service skills.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Provide exceptional customer service to patients and families.
• Act as the face of the office in person and over the phone.
• Perform reception/clerical duties, scheduling and registration.
• Coordinate with providers, staff and insurance to meet patient needs.
• Handle calls, collect co-pays, and schedule appointments.

Skills

Customer service

Typing & filing

Telephone skills

Microsoft Office

Phone etiquette

Education

High School or GED

Tools

Electronic Medical Records

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Love variety in your workday? Join us as you travel to different offices throughout the Rockford area, work alongside a variety of providers and teams, and gain experience across multiple specialties!

This position will float between various OSF office locations in the Rockford and surrounding areas.

In recognition of the flexibility required for this role, the position is eligible for an additional $0.75 per hour above the base hourly rate. This differential will appear as a separate line item on your paycheck in addition to your regular base pay.

Candidates should be comfortable traveling between assigned office locations and adapting to the needs of different teams and clinics.

Overview

POSITION SUMMARY

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.