Front Office Assistant- Administrative

OnePlus Healthcare; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

OnePlus Healthcare in New York seeks a friendly, bilingual receptionist to greet patients, verify demographics, and manage appointments in our EMR system.

You will check in/out patients, collect co-pays, verify insurance, and route calls while delivering compassionate service and ensuring accuracy.

Qualifications

• Bilingual English/Spanish required or preferred.
• Experience greeting patients and collecting demographics.
• Experience verifying insurance and eligibility in EMR.

Responsibilities

• Greet patients and ascertain purpose of visit.
• Check in/out patients accurately in EMR.
• Verify eligibility, collect IDs and insurance copies.
• Obtain signatures and scan documents into EMR.
• Provide guidance to patients and respond to questions.
• Collect and post co-payments.
• Handle calls and route messages.
• Schedule and reschedule appointments; arrange transportation as needed.
• Confirm appointments and follow up as required.

Skills

Bilingual (English & Spanish)

Customer service

EMR proficiency

Tools

EMR system

Job description

• Bilingual Required, Preferred Language English, and Spanish
• Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
• Checks in and out patients in a timely, accurate and professional manner.
• Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
• Obtain signatures for form and documents and scan all required documents into EMR system.
• Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
• Collects co-payments from patients.
• Post payments from patients.
• Courteously answers calls, forwards to appropriate team member and accurately documents messages.
• Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed.
• Calls and confirms appointments; unconfirmed for day of and for the following day;conducts follow-up calls as needed to check on patients.
• Effectively manage special projects and other tasks as assigned.
• Performs other duties as required.