Front Office Assistant

IMA Medical Group; Davenport (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Davenport, Florida, is seeking a Front Office Assistant to deliver excellent customer service while welcoming patients and managing appointment schedules. The ideal candidate will exhibit empathy, professionalism, and organizational skills, assisting doctors and staff in a busy medical office. Key responsibilities include managing calls, scheduling appointments, and verifying insurance information, while maintaining a friendly and clean patient environment.

Qualifications

• Must be empathetic, charismatic, and professional.
• Ability to manage multiple tasks while maintaining a friendly demeanor.

Responsibilities

• Manage incoming and outgoing phone calls with a friendly attitude.
• Schedule appointments for Providers and ancillary services.
• Verify medical insurance and collect copayments and balances.

Skills

Customer service

Communication skills

Empathy

Organization

Job description

We are excited to announce an opening for a Front Office Assistant. As a Front Office Assistant, you will be responsible for providing excellent customer service while welcoming patients to the clinic, answering patient calls, providing referral status, confirming insurance information, and maintaining the doctor's and ancillary services schedules. This role is perfect for someone empathetic, charismatic, and professional.

Front Office Assistants also offer exceptional support to our doctors and other staff by assisting in all aspects of the medical office. Are you a natural leader with a welcoming demeanor and a desire to help others? Read on!

Key Responsibilities

• Manage incoming and outgoing phone calls with a friendly and professional attitude.
• Schedule appointments for Providers and ancillary services.
• Maintain patient lobby clean and organized.
• Greet patients and check them in or out.
• Verify medical insurance and collect copayments and balances.
• Record messages that are complete, meaningful, and logged with the correct spelling.
• Provide referral status to patients and specialist offices.
• Manage incoming and outgoing medical records.