Front Office Specialist

Inspire Health Medical Group; Fresno (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Inspire Health Medical Group is seeking a friendly front office assistant for our Fresno clinic. You will greet patients, answer calls, schedule appointments, and process insurance verifications to ensure smooth visits.

Responsibilities include updating patient information, handling co-pays, and coordinating referrals as needed. Strong MS Office skills and basic medical terminology knowledge are required; bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required.
• Completion of a medical front office assistant program preferred.
• Minimum 1–2 years work experience; 1 year in a medical office preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Greets patients and visitors with a warm, friendly welcome.
• Answers telephones promptly and professionally.
• Schedules appointments per physician protocols and sends new patient info packets.
• Obtains, authorizes, and inputs insurance benefits before visits.
• Manages check-in/check-out: updates patient charts and handles co-pays.

Education

High school diploma or equivalent

Medical front office assistant program (preferred)

Bilingual English/Spanish (preferred)

Tools

MS Office (Word, Excel)

Job description

Description

Specialty: Family Medicine

JOB FUNCTIONS:

• Greets incoming and outgoing patients and visitors with a warm and friendly welcome.
• Answers the telephones by the third ring in a friendly, professional manner.
• Takes complete and accurate messages with the current date and time and delivers messages to the appropriate party as soon as possible.
• Schedules patient appointments for each physician, using their individual protocols. When booking a new patient appointment, sends a new patient information packet.
• Obtaining, authorizing, and inputting insurance benefits prior to visit
• At patient check-in, completes and or updates patient information in chart for the medical assistant; checks authorizations and scans into patient account; accepts co-payments; makes copy of insurance information/card, and follows “Red Flag” policy confirming patient’s identification, including taking patient’s photo and verifying two forms of patient identification.
• At patient check-out, schedules any follow-up appointments with providers.
• Maintains, cleans and organizes the patient reception area as needed. Ensures video loop in waiting area is running.
• Performs data entry of patient demographics, referrals and billing information
• Sorts and distributes incoming faxes and mail.
• Balances cash drawer daily and prepares daily deposit. Maintains cash log records for manager’s review.
• Makes patient confirmation calls as directed.
• Documents “no shows” in PCIS system and in the patient’s chart. Calls or sends “no show” letter per office policy and retains copy of letter for patient’s chart.
• Inventories and stocks office supplies.
• May be assigned referral coordination duties
• Provides back-up assistance to other office staff members and performs other administrative duties as assigned

Requirements

Education:

• High school diploma or equivalent.
• Completion of a medical front office assistant program preferred.

Experience:

• Minimum One-two year’s work-related experience.
• One year in a medical office preferred.

Performance Requirements:

• Knowledge:
• Knowledge of medical terminology.
• Basic knowledge of MS Office, Word and Excel.
• Bilingual English/Spanish preferred.
• Skills:
• Skill in using computer programs and applications.
• Abilities:
• Ability to use multi-line phone system, including transferring calls.
• Ability to prioritize and perform multiple tasks simultaneously.
• Ability to speak clearly and loudly enough to be heard and understood by callers and patients.
• Ability to establish effective working relationships with patients, employees, physicians and the public.

Physical Requirements:

• Involves sitting approximately 80 percent of the day, walking or standing the remainder.
• Some bending, stooping and must be able to lift up to 35 pounds.
• Ability to assist patients from a sitting position to exam room and/or exam table.

Equipment Operated:

• Standard office equipment including computers, fax machines, copiers, printers, telephone systems, etc.

Work Environment:

• Position is in a well-lighted office environment.

Safety:

• All employees are responsible for complying with safe and healthful work practices as outlined in the Company's Employee Safety and Injury and Illness Prevention Program and policies and procedures specific to their department needs.