Front Office Assistant- Administrative

OnePlus Healthcare; Miami Gardens (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

OnePlus Healthcare in Miami Gardens, FL is seeking a friendly medical front desk receptionist. You will greet patients, confirm visit purpose, and update demographics and insurance in the EMR system while maintaining a welcoming, efficient check-in process.

The role requires bilingual English/Spanish communication, accurate eligibility verification, collecting co-pays, posting payments, and scheduling appointments.

Qualifications

• Bilingual in English and Spanish required for patient interactions.
• Experience in front-desk or medical office preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients, ascertain visit purpose, and update demographics and insurance in the EMR.
• Check-in and check-out patients accurately and timely.
• Verify eligibility, copy IDs and insurance cards.
• Obtain signatures and scan documents into the EMR.
• Answer questions and guide patients, anticipating needs.
• Collect and post patient co-payments.
• Screen calls and route messages; document them.
• Schedule, cancel, and reschedule appointments, including transportation when needed.
• Call to confirm appointments and follow up as required.
• Manage special projects and other duties as assigned.
• Perform other duties as required.

Skills

Bilingual English/Spanish

EMR system experience

Tools

EMR system

Job description

• Bilingual Required, Preferred Language English, and Spanish
• Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
• Checks in and out patients in a timely, accurate and professional manner.
• Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
• Obtain signatures for form and documents and scan all required documents into EMR system.
• Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
• Collects co-payments from patients.
• Post payments from patients.
• Courteously answers calls, forwards to appropriate team member and accurately documents messages.
• Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed.
• Calls and confirms appointments; unconfirmed for day of and for the following day;conducts follow-up calls as needed to check on patients.
• Effectively manage special projects and other tasks as assigned.
• Performs other duties as required.