Front Desk Representative (Bilingual)

Surgery Partners, Inc; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Surgery Partners, Inc. is seeking a Front Desk Rep who is fluent in Spanish to greet patients and manage check-in procedures.

The role involves updating demographics and insurance data in the computer system and chart, handling open procedures, petty cash balancing, co-pay collection, and assisting patients as needed. The position primarily serves patients in the lobby with additional support for phones and other front office staff, requiring a compassionate, professional, upbeat attitude and

Qualifications

• Bilingual (Spanish required) and patient-focused service approach.
• High School Diploma and 1–2 years in healthcare environment.
• Familiar with clinic policies, procedures, and terminology.
• Proficient with computer systems and basic programs.
• Ability to express compassion, maintain a positive attitude.

Responsibilities

• Greet patients and manage front desk interactions.
• Performing check-in procedures and updating demographics.
• Maintain insurance information in systems and chart.
• Assist with opening procedures, petty cash, and co-pay collection.
• Provide lobby support and backup for phones and front office staff.

Skills

Bilingual Spanish

Customer service

Communication skills

Multi-tasking

Compassionate care

Education

High School Diploma

Tools

Clinic computer systems

Job description

JOB TITLE: Front Desk Rep (Bilingual in Spanish)

General Summary Of Duties

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• Bilingual required
• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi - task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact