Medical Office Assistant

ProKatchers LLC; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

ProKatchers LLC is seeking a healthcare front desk professional to manage reception, scheduling, and patient flow in a busy NY clinic. You will coordinate check-in/out, collect co-pays, and ensure accurate registrations and documentation.

Responsibilities include verifying referrals, updating patient records in Epic, and assisting patients in English and Spanish. A strong emphasis on customer service and accurate data entry is essential.

Qualifications

• Experience performing front desk duties in a healthcare setting.
• Ability to collect payments and verify patient information.
• Strong communication with English- and Spanish-speaking patients.

Responsibilities

• Manage front desk operations including scheduling and check-in/out.
• Review referrals for completeness and verify clinical documentation.
• Contact patients to confirm demographics, insurance eligibility, and appointment preferences.
• Transcribe electronic referrals into Epic and document communications.
• Support use of patient kiosks for virtual visits.

Skills

Front desk operations

Scheduling

Check-in / Check-out

Co-pay collections

Registrations

Patient communication

Bilingual support (English/Spanish)

Tools

Epic

MyChart

Kiosks

Job description

• Responsible for all Front Desk operations, including scheduling, check in /out, co-pay collections, registrations, My-Chart enrollments, Bio-metric enrollments, meeting and greeting patients.
• Reviewed referrals for completeness and verified required clinical documentation prior to scheduling.
• Contacted patients to verify demographics, insurance eligibility, and appointment preferences.
• Transcribed electronic referrals into Epic and documented all patient and provider communications.
• Monitors and facilitate the proper usage of Patients’ Kiosks for virtual visits.
• Provided patient support and customer service to both English- and Spanish-speaking patients.