Front Office Assistant- Administrative

Oneplus-Healthcare; Florida; Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Oneplus-Healthcare in Florida is seeking a friendly front desk receptionist to greet patients in English and Spanish, verify demographics and insurance in the EMR system, and ensure accurate check-in and check-out processes.

You will answer calls, collect co-pays, post payments, schedule appointments, and coordinate transportation as needed, while maintaining courteous service and efficient workflow in a busy clinic.

Qualifikationen

• Bilingual required; English and Spanish preferred.
• Experience in front-desk or reception roles is a plus.
• Strong communication and empathy with patients.

Aufgaben

• Greet patients in English and Spanish and confirm visit purpose.
• Verify demographics and insurance in EMR system.
• Check in/out patients accurately and promptly.
• Collect co-payments and post payments.
• Answer calls and route messages to appropriate team.
• Schedule, cancel, and reschedule appointments; arrange transportation as needed.

Kenntnisse

Bilingual

Customer service

Phone etiquette

Tools

EMR system

Payment processing

Jobbeschreibung

• Bilingual Required, Preferred Language English, and Spanish
  
• Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
• Checks in and out patients in a timely, accurate and professional manner.
• Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
• Obtain signatures for form and documents and scan all required documents into EMR system.
• Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
• Collects co-payments from patients.
• Post payments from patients.
• Courteously answers calls, forwards to appropriate team member and accurately documents messages.
• Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed.
• Calls and confirms appointments; unconfirmed for day of and for the following day;conducts follow-up calls as needed to check on patients.
• Effectively manage special projects and other tasks as assigned.
• Performs other duties as required.