Front Office Assistant

Columbia Pain Management Pc; Portland (OR); Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Columbia Pain Management Pc in Portland, OR is seeking a friendly Front Office Assistant to greet patients, answer phones, schedule appointments in the EMR, and handle payments with professionalism. You will support clerical tasks, update patient demographics, coordinate referrals, and help maintain an organized waiting area while delivering exceptional patient service in a busy clinic.

This role requires strong communication, attention to detail, and the ability to juggle multiple tasks,

Qualifikationen

• Exceptional customer service skills.
• Proficiency in Microsoft Office; 1-2 years preferred.
• Medical office experience preferred; familiarity with EHRs (Electronic Health Records).
• People skills and ability to communicate well with staff and patients.

Aufgaben

• Greet and assist patients and visitors; schedule appointments in EMR.
• Answer phones; take messages; route calls to appropriate staff.
• Document patient interactions in EMR and file correctly.
• Verify/update patient demographics; process payments and deposits.

Kenntnisse

Customer service

Microsoft Office

Medical office experience

Electronic Health Records

Jobbeschreibung

WHO YOU ARE:We are currently seeking a Front Office Assistant for our Medical Clinic who is passionate about alleviating suffering, enhancing health, and improving our patients' quality of life. You will be responsible for greeting and assisting patients and visitors, scheduling appointments using our electronic medical record system, answering phones, and assuring that our customers receive exceptional service. If you’re a candidate who shares our vision of putting patients first in everything you do, and who is passionate about helping people lead their best possible lives, then we look forward to meeting and talking with you.POSITION/RESPONSIBILITIES:Greet and assist patients and visitors with scheduling appointments, answer phones and other administrative support and paperwork, including collecting paymentsAnswer telephone courteously and promptly, providing appropriate information, taking messages, referring calls to other office staff when necessaryDocument patient interactions in EMR (electronic medical record) and forward to correct staff member or providerVerify and update patient demographic information. Advise billing staff if necessaryProcess patient correspondence (new patient paperwork, denial, dismissal, etc)Process patient missed appointments by rescheduling or documenting absenceRequest medical records from physicians and other medical facilities as necessaryProcess incoming faxes.Process payments (cash/check/credit card).Prepare end of day deposits (cash/check/credit card).Process and distribute office mail.Maintain a clean and organized work area and patient waiting area.Ability to handle a variety of tasks simultaneously.Prioritize tasks efficiently while considering the overall office workload.Coordinate translation for Spanish speaking patients when necessaryQUALIFICATIONS/ATTRIBUTES:Exceptional customer service skillsProficiency in Microsoft Office: 1-2 years (preferred)Medical office experience: 1-2 years (preferred)Electronic Health Records: 1-2 years (preferred)Personable and well spoken with a high relationship IQ.Ability to communicate effectively with all clinic staff, including patients, fellow employees and managers.Strong ability to prioritize and organize tasks efficiently.Strong attention to detail.Ability to stay focused in a busy environment and handle distractions wellEmbrace new challenges with positive attitudeReliable (you enjoy coming to work every day!)