Front Desk Coordinator (Bilingual)

GI Care for Kids; Atlanta (GA); Presencial; USD 22.000 - 33.000; Jornada completa

Descripción de la vacante

GI Care for Kids is seeking a Front Office Coordinator to manage the front desk, greet patients, and check in for appointments. The role requires fluency in Spanish and English, top-notch customer service, and accurate data entry into the electronic health record.

You will handle insurance verification, receipts, and appointment scheduling to ensure a smooth patient flow. The position emphasizes confidentiality, professional communication, and coordination of in-office and telemedicine visits to

Formación

• Bilingual English and Spanish required for patient interactions and documentation.
• Strong customer service skills to ensure a positive patient experience.
• Proficiency in managing front desk tasks, insurance verification, and scheduling.

Responsabilidades

• Welcomes patients and visitors with prompt, courteous service.
• Checks in patients and verifies insurance information.
• Maintains accurate patient records and demographics in the EHR.
• Collects copays and provides receipts before patient visits.
• Schedules follow-up appointments and coordinates in-person or telemedicine visits.
• Manages phone line, directs calls and provides information.
• Maintains lobby area neat and organized.
• Ensures patient confidentiality and data security.

Conocimientos

Bilingual Spanish-English

Customer service

Phone handling

Herramientas

Electronic Health Record (EHR)

Descripción del empleo

Summary

The Front Office Coordinator is responsible for managing the front desk, greeting and checking in all patients for office appointments, ensuring the completion of paperwork, and updating all demographic information into the electronic health record. This is the first point of contact for our patients and visitor’s top customer service skills must be applied to ensure a positive experience.

Must be bilingual - Spanish and English.

• Welcomes patients and visitors to the practice by greeting in a prompt, courteous and helpful manner.
• Maintains work area and lobby in neat and orderly manner.
• Checks in, verifies insurance information, and maintains accurate record of patients.
• Provides instructions to new patients in completion of registration forms. Ensures that all forms are completely filled out.
• Collects copays and past due balances and provides transaction receipt(s) prior to the patient being seen.
• Copies insurance cards and driver’s license for all new patients.
• Manage patient flow by providing timely check-in procedures upon arrival and notifying medical staff of patient arrival.
• Answers incoming telephone line, direct calls accordingly and provides information.
• Checks patients out after completion of patient visits and schedules any necessary follow up appointments.
• Coordinates best appointment alternatives that meet patient needs and caregiver requests (in office vs. telemedicine visits).
• Reconciles daily receipts and cash collected with end of day reports to confirm money balances
• Scan documents, sorting mail and distributing e-faxes.
• Opens front office for start of business and turns on television
• Maintains patient confidentiality to protect the patient and clinic
• Performs other related duties as assigned by management.

Essential Duties

• Welcomes patients and visitors to the practice by greeting in a prompt, courteous and helpful manner.
• Maintains work area and lobby in neat and orderly manner.
• Checks in, verifies insurance information, and maintains accurate record of patients.
• Provides instructions to new patients in completion of registration forms. Ensures that all forms are completely filled out.
• Collects copays and past due balances and provides transaction receipt(s) prior to the patient being seen.
• Copies insurance cards and driver’s license for all new patients.
• Manage patient flow by providing timely check-in procedures upon arrival and notifying medical staff of patient arrival.
• Answers incoming telephone line, direct calls accordingly and provides information.
• Checks patients out after completion of patient visits and schedules any necessary follow up appointments.
• Coordinates best appointment alternatives that meet patient needs and caregiver requests (in office vs. telemedicine visits).
• Reconciles daily receipts and cash collected with end of day reports to confirm money balances
• Scan documents, sorting mail and distributing e-faxes.
• Opens front office for start of business and turns on television
• Maintains patient confidentiality to protect the patient and clinic