Front Office Assistant PRN Flex

OSF HealthCare; Loves Park (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in the Rockford area seeks a Front Office Assistant to provide exceptional customer service to patients and families. You will be the face of the office, support scheduling, registration, co-pay collection, and communicate with insurance companies to determine benefits.

You will travel between OSF office locations in Rockford and surrounding areas, supporting diverse teams and clinics. This hourly role includes a $0.75 differential on top of base pay and requires strong clerical

Qualifications

• Education: High School or GED equivalent.
• Customer service experience is required.
• Typing, filing, and telephone skills are needed.
• Basic Microsoft Office proficiency is expected.
• Excellent customer service skills are essential.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception/clerical duties in a medical front office.
• Schedule appointments and manage registrations.
• Communicate with insurers to determine patient benefits.
• Handle co-pay collection and patient calls.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft Office

Education

High School diploma or GED

Tools

EMR systems

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Love variety in your workday? Join us as you travel to different offices throughout the Rockford area, work alongside a variety of providers and teams, and gain experience across multiple specialties!

This position will float between various OSF office locations in the Rockford and surrounding areas.

In recognition of the flexibility required for this role, the position is eligible for an additional $0.75 per hour above the base hourly rate. This differential will appear as a separate line item on your paycheck in addition to your regular base pay.

Candidates should be comfortable traveling between assigned office locations and adapting to the needs of different teams and clinics.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.