Front Office Agent & Driver - Guest Services Specialist

Blue Sky Hospitality Solutions; New York (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Blue Sky Hospitality Solutions in New York is seeking a Front Office Agent to welcome guests, coordinate daily front desk activities, and support a smooth check-in process.

You will handle guest requests, resolve issues, and assist with shuttle operations while maintaining records in MS Office applications. A year of front desk experience and strong English communication are required.

Qualifications

• 1 year experience in Front Desk or customer service positions.
• Hilton experience is desirable but not required.
• Proficiency in MS Office and English (oral and written).
• Strong communication and interpersonal skills.
• Good organizational, multitasking and problem-solving abilities.

Responsibilities

• Manage front desk day-to-day activities, respond to guest calls, and resolve issues.
• Ensure prompt and accurate check-in for guests.
• Support brand standards and training requirements.
• Handle complaints and guest requests efficiently.
• Monitor stock and replenish office supplies; troubleshoot emergencies.
• Manage mail distribution and cash handling; oversee shift Open/Close.
• Maintain guest records and issue folios as needed.
• Ensure compliance with company policies and security requirements.
• Operate hotel shuttle to/from airport and approved areas.

Skills

Customer service

Front desk operations

Communication

Multitasking

Problem-solving

Organizational skills

Education

High School diploma

Tools

MS Office

Excel

Word

Job description

Blue Sky Hospitality Solutions in New York is seeking a Front Office Agent to welcome guests, coordinate daily front desk activities, and support a smooth check-in process.

You will handle guest requests, resolve issues, and assist with shuttle operations while maintaining records in MS Office applications. A year of front desk experience and strong English communication are required.