Guest Services Agent - Front Desk Specialist

Stonebridge Hospitality Management; New York (NY); On-site; USD 19,000 - 32,000; Full time

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent in New York, NY to serve as the primary guest contact and to efficiently check guests in and out of the hotel.

The role requires strong English communication, basic computer/POS skills, and a one-year certificate or equivalent experience. You will manage reservations, billing, and front desk operations, ensuring guest satisfaction and smooth daily operations.

Qualifications

• One year certificate from college or technical school, or three to six months related experience and/or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift.
• Know emergency procedures and how to respond.
• Never say a guest’s room number out loud.
• Know room rate and amenities to inform guests about their rooms.
• Complete daily reports, audits and correspondences as required by your shift.
• Keep lobby and office area clean at all times.
• Set wake-up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update accordingly.
• Take and confirm credit cards for validity.
• Answer calls within three rings using scripted manners.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints.

Skills

Guest service

Front desk operations

Cash handling

Communication

Education

One year certificate / technical training

Tools

POS system

Reservation system

Credit card system

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent in New York, NY to serve as the primary guest contact and to efficiently check guests in and out of the hotel.

The role requires strong English communication, basic computer/POS skills, and a one-year certificate or equivalent experience. You will manage reservations, billing, and front desk operations, ensuring guest satisfaction and smooth daily operations.