Guest Experience Ambassador – Front Desk

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 34,000 - 52,000; Full time

Job summary

Blue Sky Hospitality Solutions in Uniondale, NY, is seeking a Guest Services Agent to assist in front desk operations and enhance guest satisfaction from check-in to check-out.

The ideal candidate has a high school diploma (college degree preferred) and hotel front desk experience; Marriott brand experience is a plus. This on-site role requires strong communication, detail orientation, and a commitment to exceptional guest service.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous hotel Front Desk and Marriott brand experience is preferred.

Responsibilities

• Assist guests with arrival and departure from hotel, while providing positive guests experiences.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines.
• Collaborate with other hotel departments to provide an exceptional experience to each guest.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
• Maintain confidentiality of all guests and hotel information.
• Exhibit attention to detail in order to ensure security of guest room access.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guests are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Report all accidents and injuries in a timely manner.
• Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
• Perform any other job related duties as assigned.

Education

High school diploma or equivalent

College degree preferred

Job description

Blue Sky Hospitality Solutions in Uniondale, NY, is seeking a Guest Services Agent to assist in front desk operations and enhance guest satisfaction from check-in to check-out.

The ideal candidate has a high school diploma (college degree preferred) and hotel front desk experience; Marriott brand experience is a plus. This on-site role requires strong communication, detail orientation, and a commitment to exceptional guest service.