Front Desk Guest Experience Agent (Mon–Fri)

abm building services; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

abm building services in New York is seeking an upbeat front desk agent to assist with checking guests in and out, handling inquiries and resolving complaints. You will manage payments and balance cash at the end of shifts, while staying familiar with tariffs, offers, and the in-house restaurant to facilitate reservations and recommendations.

The role requires professionalism and a pleasant demeanor in challenging situations, with multitasking in a fast-paced environment as a core asset.

Qualifications

• No prior experience required.
• Full-time employment with a Monday–Friday schedule.
• Salary range $23.15–$28.95 hourly; immediate start.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to guest accounts.
• Anticipating and addressing guests' needs, and resolving problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating with other departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Customer service

Cash handling

Multitasking

Communication

Problem solving

Tools

Switchboard operation

Job description

abm building services in New York is seeking an upbeat front desk agent to assist with checking guests in and out, handling inquiries and resolving complaints. You will manage payments and balance cash at the end of shifts, while staying familiar with tariffs, offers, and the in-house restaurant to facilitate reservations and recommendations.

The role requires professionalism and a pleasant demeanor in challenging situations, with multitasking in a fast-paced environment as a core asset.