Front Office Agent - Aman New York

Crown Staff LLC; New York (NY); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health benefits program

401K Plan

Complimentary Stays at Aman properties

Discounts at Aman restaurants and Aman

Wellness events throughout the year

Job summary

Aman New York is seeking a Front Office Agent to deliver exceptional service to our guests at the Crown Building in Manhattan. You will handle check-ins/check-outs, guest requests, and maintain guest history with precision.

Requirements include at least 1 year in a luxury hotel, proficiency in Windows, Word, Excel, PowerPoint, and Opera PMS; excellent English communication; and a personable, discreet, organized approach in a fast-paced setting.

Qualifications

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint.
• Opera PMS knowledge is preferred.
• Excellent communication skills, English; multi-lingual is a plus.
• Organized, discreet, and able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Performs Front Office duties, delivering Aman journey to guests.
• Check-in and check-out of hotel guests and club members.
• Manage chats with guest movement, arrivals, and departures.
• Maintain high-quality guest history database.
• Provide quality, prompt, courteous service and follow up on feedback.
• Know NYC activities, directions, travel times, and transportation options.
• Maintain clean, organized surroundings and attend pre-shift meetings.
• Perform other duties as required by Front Office Management.

Skills

Excellent communication skills

Multilingual (plus)

Organizational skills

Time management

Discretion with confidential materials

Education

Hotel School graduate or college degree

Tools

Windows

Word

Excel

PowerPoint

Opera PMS

Job description

Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit. This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out of Hotel Guests and Club Members.
• Managing chats with Guest/Club Member movement, Arrival & Departure, etc.
• Responsible for maintaining the highest quality database relating to Guest History.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction.
• Focusing on improvement regarding feedback.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint.
• Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

Company Culture

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.

We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging.

When you join Aman Group, you join a family.