Luxury Front Desk Agent — Guest Experience Leader

Crown Staff LLC; New York (NY); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health benefits program

401K Plan

Complimentary Stays at Aman properties

Discounts at Aman restaurants and Aman

Wellness events throughout the year

Job summary

Aman New York is seeking a Front Office Agent to deliver exceptional service to our guests at the Crown Building in Manhattan. You will handle check-ins/check-outs, guest requests, and maintain guest history with precision.

Requirements include at least 1 year in a luxury hotel, proficiency in Windows, Word, Excel, PowerPoint, and Opera PMS; excellent English communication; and a personable, discreet, organized approach in a fast-paced setting.

Qualifications

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint.
• Opera PMS knowledge is preferred.
• Excellent communication skills, English; multi-lingual is a plus.
• Organized, discreet, and able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Performs Front Office duties, delivering Aman journey to guests.
• Check-in and check-out of hotel guests and club members.
• Manage chats with guest movement, arrivals, and departures.
• Maintain high-quality guest history database.
• Provide quality, prompt, courteous service and follow up on feedback.
• Know NYC activities, directions, travel times, and transportation options.
• Maintain clean, organized surroundings and attend pre-shift meetings.
• Perform other duties as required by Front Office Management.

Skills

Excellent communication skills

Multilingual (plus)

Organizational skills

Time management

Discretion with confidential materials

Education

Hotel School graduate or college degree

Tools

Windows

Word

Excel

PowerPoint

Opera PMS

Job description

Aman New York is seeking a Front Office Agent to deliver exceptional service to our guests at the Crown Building in Manhattan. You will handle check-ins/check-outs, guest requests, and maintain guest history with precision.

Requirements include at least 1 year in a luxury hotel, proficiency in Windows, Word, Excel, PowerPoint, and Opera PMS; excellent English communication; and a personable, discreet, organized approach in a fast-paced setting.