Luxury Front Desk Agent – Guest Experience in NYC

Aman Group; New York (NY); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401K Plan (Safe Harbor)

Complimentary stays

Discounts at Aman restaurants

Wellness events

Job summary

Aman New York invites applications for a Front Office Agent. Join a luxury hotel team in the Crown Building, offering exceptional guest experiences from check-in to check-out and personalized service in a fast-paced environment.

The role emphasizes meticulous guest history management, strong communication, and knowledge of NYC travel options. A customer-centric, energetic, and inclusive demeanor is essential for success.

Qualifications

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint.
• Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English.

Responsibilities

• Check-in and check-out of hotel guests and club members.
• Manage chats with guest/club member movement and arrivals.
• Maintain a high-quality guest history database.
• Provide genuine service promptly, efficiently, and courteously.
• Stay informed about NYC activities, transit, and directions.

Skills

Communication

Time management

Attention to detail

Guest service mindset

Education

Hotel School degree

College degree

Tools

Windows

Word

Excel

PowerPoint

Opera PMS

Job description

Aman New York invites applications for a Front Office Agent. Join a luxury hotel team in the Crown Building, offering exceptional guest experiences from check-in to check-out and personalized service in a fast-paced environment.

The role emphasizes meticulous guest history management, strong communication, and knowledge of NYC travel options. A customer-centric, energetic, and inclusive demeanor is essential for success.