Luxury Front Office Agent — Aman New York Concierge

Aman; New York (NY); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Comprehensive health benefits

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Wellness events

Job summary

Aman New York is seeking a Front Office Agent to provide exceptional hotel support and service, aligned with Aman’s Core Ambitions and values. The role requires welcoming guests, coordinating check-in/out, and ensuring guest satisfaction in a fast-paced luxury environment.

The position emphasizes strong communication, organizational skills, and knowledge of hotel systems including Opera PMS. Proficiency in English is essential, with multilingual abilities considered a plus.

Qualifications

• 1 year of related luxury hotel experience.
• Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint.
• Opera PMS knowledge is preferred.
• Excellent communication skills in English; multilingual a plus.
• Organized with high attention to detail.
• Able to handle confidential materials with discretion.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Performs Front Office assigned functions and delivers Aman New York guest journey.
• Check-in and check-out of hotel guests and club members.
• Manage guest/chapter member movement, arrivals, and departures.
• Maintain high-quality guest history database.
• Respond promptly and courteously to guests and team members.

Skills

Guest service

English fluency

Attention to detail

Education

Hotel School degree

Tools

Opera PMS

MS Office

Job description

Aman New York is seeking a Front Office Agent to provide exceptional hotel support and service, aligned with Aman’s Core Ambitions and values. The role requires welcoming guests, coordinating check-in/out, and ensuring guest satisfaction in a fast-paced luxury environment.

The position emphasizes strong communication, organizational skills, and knowledge of hotel systems including Opera PMS. Proficiency in English is essential, with multilingual abilities considered a plus.