Front Office Agent (Overnight Relief) - Aman New York

Aman; New York (NY); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Comprehensive health benefits

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Wellness events

Job summary

Aman New York is seeking a Front Office Agent to provide exceptional hotel support and service, aligned with Aman’s Core Ambitions and values. The role requires welcoming guests, coordinating check-in/out, and ensuring guest satisfaction in a fast-paced luxury environment.

The position emphasizes strong communication, organizational skills, and knowledge of hotel systems including Opera PMS. Proficiency in English is essential, with multilingual abilities considered a plus.

Qualifications

• 1 year of related luxury hotel experience.
• Hotel School or College Degree is a plus.
• Proficient in Windows, Word, Excel, PowerPoint.
• Opera PMS knowledge is preferred.
• Excellent communication skills in English; multilingual a plus.
• Organized with high attention to detail.
• Able to handle confidential materials with discretion.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Performs Front Office assigned functions and delivers Aman New York guest journey.
• Check-in and check-out of hotel guests and club members.
• Manage guest/chapter member movement, arrivals, and departures.
• Maintain high-quality guest history database.
• Respond promptly and courteously to guests and team members.

Skills

Guest service

English fluency

Attention to detail

Education

Hotel School degree

Tools

Opera PMS

MS Office

Job description

Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out of Hotel Guests and Club Members.
• Managing chats with Guest/Club Member movement, Arrival & Departure, etc.
• Responsible for maintaining the highest quality database relating to Guest History.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year