Front Office Agent - Aman New York

Aman; New York (NY); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Safe Harbor 401K Plan

Complimentary Stays at Aman properties

Discounts at Aman New York restaurants

Wellness events throughout the year

Job summary

Aman New York is seeking a Front Office Agent to deliver world-class service in a fast-paced luxury setting. You will support guest arrivals, check-ins, check-outs, and club member interactions, while maintaining guest history data and responding to feedback with care and professionalism.

The role requires at least 1 year of luxury hotel experience, proficiency in Windows/Office apps, and a strong command of English. Prior Opera PMS knowledge is a plus.

Qualifications

• 1 year of related luxury hotel experience.
• Excellent communication skills, both written and verbal in English; multilingual is a plus.
• Graduate of Hotel School or College Degree is a plus.

Responsibilities

• Perform all Front Office functions to deliver Aman New York guest journeys.
• Check-in and check-out of hotel guests and club members.
• Manage chats with guest/club member movement and arrivals/departures.
• Maintain accurate guest history databases.
• Respond promptly and courteously to guest and team member inquiries and feedback.

Skills

Luxury hotel experience

English communication

Multilingual (a plus)

Education

Hotel School graduate

Tools

Windows

Word

Excel

PowerPoint

Opera PMS

Job description

Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan's iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out of Hotel Guests and Club Members.
• Managing chats with Guest/Club Member movement, Arrival & Departure, etc.
• Responsible for maintaining the highest quality database relating to Guest History.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.