Front Office Agent

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Hotels Corporation in Orlando is seeking a Front Office Associate to greet guests, handle the guest registration, and communicate hotel services and promotions. This highly visible role places you at the face of Hyatt, delivering friendly, efficient service in a fast-paced resort environment.

You’ll engage in casual conversations, process payments, respond to guest inquiries, and contribute to creating memorable stays for every guest.

Qualifications

• Strong customer service orientation and guest focus.
• Clear verbal and written communication.
• Ability to stay calm and professional in busy moments.

Responsibilities

• Greet guests and manage the guest registration process.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Be the face of Hyatt and contribute to memorable stays.

Skills

Customer service

Communication skills

Guest interaction

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Use your past hotel job experience to make a difference at Hyatt.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.