Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE

Hyatt Hotels Corporation; Miami (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Free room nights

401K with company match

Paid vacation and sick days

Adoption assistance

Job summary

Hyatt Hotels Corporation is seeking a Front Office Agent in downtown Miami. The role involves guest registration, promoting hotel services, and delivering a welcoming experience at the front desk.

You will interact with guests, handle payments, and respond to inquiries while maintaining Hyatt’s standards of hospitality. This entry-level, full-time position requires a friendly demeanor, strong communication skills, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Flexible schedule including AM/PM shifts, holidays and weekends.

Responsibilities

• Front Office associates handle guest registration and promote hotel services.
• Engage in casual conversations to enhance guest experience.
• Process forms of payment and respond to guest inquiries.
• Serve as the face of Hyatt to guests arriving at the front desk.

Skills

Customer service

Verbal communication

Written communication

Stamina

Flexible scheduling

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE

US - FL - Miami

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home wherever they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.

Our downtown Miami hotel is next to one of the trendiest neighborhoods, known as Brickell. Our iconic towers overlook the Miami River and our ideal downtown location puts you in steps from the Miami Riverwalk, and Bayfront Park, and close to the port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Center. Or, explore Little Havana and tour the Frost Museum of Science.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Must be able to work a flexible schedule, AM or PM shifts, holidays, and weekends

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status