Front Office Agent

Hyatt Regency; Santa Clara (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Regency Santa Clara is seeking a Front Office Associate to deliver warm, efficient service at our busy hotel. You will be the guest's first contact, handling check-ins, check-outs, and information requests with a friendly, professional demeanor.

The role emphasizes clear communication, quick problem solving, and a passion for hospitality. Join a team that values guest experiences and supports growth with on-the-job training and opportunities within the Hyatt brand.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Greet and register guests efficiently and accurately.
• Communicate hotel services and promotions to guests.
• Respond to guest inquiries and process payments as needed.

Skills

Guest service

Communication

Customer focus

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization- Hyatt Regency Santa Clara

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Use your past hotel job experience to make a difference at Hyatt.