Front Office Agent

Hyatt Place; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Agent to join their team in downtown Madison. This role is pivotal in creating memorable experiences for guests by providing exceptional service and maintaining a welcoming environment. The ideal candidate will thrive in a fast-paced setting, showcasing their customer service skills and flexibility in scheduling. With opportunities for career growth and a supportive team culture, this position is perfect for individuals looking to advance in the hospitality field. Join a company that values empathy, integrity, and respect, and make a difference in the lives of travelers.

Benefits

Medical, Dental, Vision Insurance

Tuition Reimbursement

Free Employee Parking or Bus Pass

Paid Vacation and Sick Days

Discounted Room Rates

Employee Stock Purchase Plan

Free Colleague Meals Weekly

Opportunities for Career Growth

Qualifications

• Previous customer service experience, preferably in hospitality.
• Strong command of English for effective communication.

Responsibilities

• Create welcoming experiences for hotel guests with exceptional service.
• Manage guest check-in/out and maintain a clean environment.

Skills

Customer Service

Communication

Multi-tasking

Basic Computer Skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

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Organization- Hyatt Place Madison/Downtown

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Organization- Hyatt Place Madison/Downtown

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Located in downtown Madison, travelers are walking distance to some of the best attractions in the city, including the Wisconsin Capitol Building, Sylvee concert venue and Overture Center for the Arts. Hyatt Place Madison/Downtown is a perfect nightly hotel for all travelers. Enjoy your complimentary Wi-Fi, our always-accessible StayFit gym, and buffet breakfast.

Front Desk Agents (Hotel Host) contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The shift for this position will vary based on business needs. Must be flexible to work AM/PM shifts and must be available to work weekends (Saturdays and Sundays). Starting pay rate is $16.00/hour.

Why work for Hyatt?

• Medical, Dental, Vision Insurance (after 30 days for Full-time colleagues)
• Tuition Reimbursement
• Free employee parking or bus pass!
• Paid Vacation, sick days, new child leave and personal day
• Free room nights, Discounted and Friends & Family Room Rates
• Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth
  
  

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

• Customer service experience is preferred, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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