Front Office Agent

Hyatt Hotels; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Office Associate, where your genuine desire to serve will shine. In this highly visible role, you'll be the face of the hotel, ensuring guests have memorable experiences. With a rich history and a prime location in downtown Cleveland, this establishment offers a unique work environment. Enjoy perks like free nights at Hyatt hotels, discounts at restaurants and spas, and opportunities for personal growth. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

12 free nights at Hyatt hotels

50% off at 1890 Restaurant

25% off at Marengo Spa

Affordable Medical, Dental, and Vision coverage

Paid holidays, sick days, and vacation days

Access to discounts through partners

Proximity to RTA stops and parking discounts

Access to the Headspace App

Hotel gym access

Educational assistance up to $1,000 annually

Qualifications

• Genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.

Responsibilities

• Responsible for guest registration process and communication of hotel services.
• Responding to guest inquiries and processing payments.

Skills

Customer Service

Verbal Communication

Written Communication

Ability to Stand for Extended Periods

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process, communication of hotel services and promotions, and responding to guest inquiries. This highly visible role offers opportunities for casual conversation and directly impacts the guest experience. Other duties may include processing payments and addressing guest inquiries. You'll be the face of Hyatt as a Front Office Associate. If you have experience as a front desk clerk or an interest in hotel clerk jobs, we would love to hear from you!

Click here to explore a ‘day in the life’ of a hospitality professional at a full-service hotel through our virtual reality experience.

Qualifications:

• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for extended periods.

Use your hotel experience to make a difference at Hyatt. For immediate consideration, click 'Apply Now' and submit your application on the Hyatt Careers Site!

Located in a historic building constructed in 1890, Hyatt Regency Cleveland at The Arcade offers a unique hotel experience with convenient access to downtown Cleveland. Just steps from the East 4th Street Entertainment District and major venues, the hotel features 293 rooms and 14,000 sq ft of meeting space, attracting a diverse range of guests from business travelers to sports fans and wedding parties.

Reasons to Join Our Hyatt Regency Cleveland Family:

General Perks:

• Becoming part of the Hyatt Family, where we care for people to help them excel.
• 12 free nights at Hyatt hotels worldwide after 90 days of employment, plus family and friends rates upon hire.
• 50% off at 1890 Restaurant, 25% off at Marengo Spa.
• Affordable Medical, Dental, and Vision coverage after 30 days.
• Paid holidays, sick days, and vacation days.
• Access to discounts through national and local partners.
• Proximity to RTA stops and parking discounts.

Wellbeing:

Our purpose is to care for people so they can be their best, and we believe wellbeing is key to this. We provide access to the Headspace App, Hyatt Well-Check, hotel gym access, and affordable health coverage.

Development:

• Opportunities for internal promotions among Hyatt's extensive network.
• Regular career discussions with managers.
• Development tools via Hyatt Learning.
• Educational assistance up to $1,000 annually for personal growth.

Diversity:

We are committed to inclusion and diversity, recognized by the Human Rights Campaign as a top employer for LGBTQ+ equality for 18 consecutive years. Our environment encourages bringing your whole self to work, respecting all backgrounds and perspectives.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Are WE what YOU are looking for?

If yes, click the link and apply!