Front Office Agent - Four Points Financial District - New York, NY

Real Hospitality Group; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Office Agent to provide exceptional guest service at a vibrant hotel in New York City. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a seamless experience for all visitors. With flexible hours and a supportive environment, this position is perfect for someone with a welcoming personality and strong communication skills. Join a team that values career growth and offers competitive benefits, including health insurance and a 401k plan. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is ideal for you.

Benefits

Health/Dental/Vision Insurance

401k

Employer-Paid Life Insurance

Flexible Wages

Paid Holidays

Paid Sick Leave

Paid Vacation

Employee Assistance

Discounts

Qualifications

• Outgoing personality with strong communication skills.
• Ability to work independently and follow instructions.

Responsibilities

• Greet and register guests while managing room assignments.
• Handle payments, compute bills, and maintain guest accounts.
• Coordinate with housekeeping and respond to guest inquiries.

Skills

Mathematical Skills

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Job description

Front Office Agent - Four Points Financial District - New York, NY

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Job Details

REPORTS TO: Front Office Manager

Flexible Hours: Various shifts available to fit your schedule.

Benefits: Competitive pay, career growth, flexible wages, holiday, sick, vacation pay, health/dental/vision insurance, employer-paid life and accidental insurance, employee assistance, 401k, and discounts.

Purpose of the Role

The Front Office Agent checks guests in/out, manages room and miscellaneous postings, secures credit, answers questions, handles calls, and provides excellent guest service to ensure satisfaction.

Responsibilities

• Greet, register, and assign rooms.
• Verify credit and payment methods.
• Maintain records of availability and guest accounts.
• Compute bills, collect payments, and handle cash.
• Perform bookkeeping and balance accounts.
• Issue keys and escort instructions.
• Review accounts during check-out.
• Post charges manually or electronically.
• Transmit and receive messages.
• Coordinate with housekeeping and maintenance.
• Make and confirm reservations.
• Answer inquiries about hotel services and directions.
• Record comments or complaints and refer to management.
• Notify housekeeping of vacated rooms.
• Answer phones promptly.
• Complete account checks to ensure standards.

Candidate Requirements

• Outgoing and welcoming personality.
• Logical thinking and judgment skills.
• Ability to make decisions independently.
• Follow instructions without close supervision.
• Clear and accurate communication skills.
• Availability for varied shifts including holidays and weekends.

Physical & Environmental Conditions

Lift up to 10 lbs., standing and walking required, inside environment, minimal weather exposure.

Skills & Qualifications

• Math skills for calculations related to discounts, interest, and measurements.
• Proficient in reading, writing, and speaking English.
• Strong organizational skills, familiarity with Microsoft Office, creative report formatting, and research abilities.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality
• Industry: Hospitality