Front Office Agent

Live! by Loews - St. Louis, MO; St. Louis (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Hotel sucht engagierte Mitarbeiter für den Empfangsbereich, die eine freundliche und professionelle Atmosphäre schaffen. Diese Rolle umfasst die Registrierung von Gästen, die Koordination mit verschiedenen Abteilungen und die Bereitstellung von Informationen über die Hotelausstattung. Ideal für diejenigen, die gerne im Gastgewerbe arbeiten und die Möglichkeit haben möchten, flexible Stunden in einem dynamischen Umfeld zu genießen. Sie werden Teil eines Teams, das sich für hervorragenden Service und die Zufriedenheit der Gäste einsetzt, während Sie neue Kontakte knüpfen und wertvolle Erfahrungen sammeln.

Qualifications

• Allgemeine Kenntnisse der Hotelabteilungen sind erforderlich.
• Ausgezeichnete Kommunikationsfähigkeiten sind notwendig.

Responsibilities

• Begrüßung und Registrierung der Gäste in freundlicher und professioneller Weise.
• Koordination mit anderen Hotelabteilungen zur Erfüllung der Gästewünsche.

Skills

Kommunikationsfähigkeiten

Kundenservice

Flexibilität

Kenntnisse der Hotelabteilungen

Education

Abschluss in Gastgewerbe oder verwandtem Bereich

Tools

Property Management Software

Job description

Live! by Loews - St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews - St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
• Obtain necessary credit and payment information from guests
• Provide check cashing and foreign currency conversion for hotel guests
• Coordinate with other hotel departments to satisfy guest requests
• Provide detailed information about hotel facilities and operating hours
• Adhere completely to all Loews Hotels Star Service Standards
• Sell rooms in accordance with Front Desk sales strategies
• Receive and transmit guest messages
• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
• Distribute and coordinate completion of SQS survey cards during guest check-out
• Read Group Profiles and Banquet Event information on a daily basis
• Maintain the cleanliness and excellent condition of equipment and work area
• Other duties as assigned
• Maintains clean and excellent condition of Front Desk area
• Maintains proper stock of all supplies in Front Office
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guest, employees and management
• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

General

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation :

• General knowledge of hotel departments
• Excellent communication skills - oral and written
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Must be able to stand for an eight-hour shift

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.