Front Office Agent

Hilton Worldwide, Inc.; City of Rome (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Front Office Agent, where you will play a crucial role in ensuring exceptional guest experiences. You will manage daily front office operations, engage with guests, and provide top-notch customer service. This role offers an exciting opportunity to work in a dynamic environment, showcasing your skills in a customer-focused setting. With a commitment to excellence and a positive attitude, you will contribute to a team dedicated to creating memorable experiences for guests. If you are passionate about hospitality and enjoy working with people, this position is perfect for you.

Qualifications

• Experience in a customer-focused industry is essential.
• Ability to work independently and as part of a team.
• Competent IT skills are required.

Responsibilities

• Manage check-in/out procedures efficiently.
• Respond to guest queries promptly.
• Maximize room occupancy using up-selling techniques.

Skills

Customer Service

Communication Skills

IT Proficiency

Teamwork

Positive Attitude

Tools

OnQ System

Job description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description - Front Office Agent (HOT0BLMG)

Job Description

Front Office Agent (

Job Number:

HOT0BLMG )

Work Locations

Work Locations

: Hilton Rome Eur La Lama Viale Europa 287 Rome 144

A Front Office Agent takes part in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As Front Office Agent, you will take part in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure accurate and efficient running of reception including check in/out procedures
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer switchboard calls, as required
• Ensure all Guest deliveries and messages are received effectively and efficiently
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend appropriate training courses, when required
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with Team Members

What are we looking for?

Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Knowledge of OnQ System

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office