Front Office Admin Support (Orthopedic Surgery)

University of California - Los Angeles Health; Santa Monica (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Santa Monica seeks a full-time Front Office Admin Support to greet patients, check in, schedule appointments, verify insurance, answer calls, and support clinic staff while maintaining confidential patient records.

The role requires demonstrated customer service experience, strong communication, organization, and proficiency with MS Office (Outlook, Word, Excel). Salary ranges are $27.74–$39.36 per hour.

Qualifications

• Demonstrated customer service experience in a professional setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information.

Responsibilities

• Greet, check in, and assist patients, visitors, and referring providers.
• Schedule, confirm, and coordinate patient appointments.
• Verify insurance and registration information.
• Answer incoming calls and respond to patient inquiries.
• Support providers and clinic staff with administrative tasks.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service

Verbal & written communication

Organization

Prioritization

Microsoft Office (Outlook, Word, Excel

Confidentiality

Tools

Outlook

Word

Excel

Job description

Description

The UCLA Health Department of Orthopedic Surgery is one of the nation's leading orthopedic programs, providing comprehensive care for patients with musculoskeletal injuries, disorders, and conditions. Our team is dedicated to delivering outstanding patient experiences while supporting innovative clinical care and advancing the health of our communities.

We are seeking a full-time Front Office Admin Support professional to serve as a key member of our clinic operations team. Key responsibilities include:

• Greet, check in, and assist patients, visitors, and referring providers
• Schedule, confirm, and coordinate patient appointments
• Verify insurance and registration information
• Answer incoming calls and respond to patient inquiries
• Support providers and clinic staff with administrative tasks
• Maintain accurate patient records and ensure confidentiality

Salary range: $27.74/hr - $39.36/hr

Qualifications

• Demonstrated customer service experience in a professional setting
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information

Preferred

• Experience working in a healthcare, medical office, or outpatient clinic setting
• Knowledge of medical terminology
• Experience with electronic health record (EHR) systems
• Familiarity with insurance verification, referral, and appointment scheduling
• Experience sup