Front Office Admin Support (Orthopedic Surgery)

UCLA Health; Santa Monica (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

The UCLA Health Department of Orthopedic Surgery seeks a full-time Front Office Admin Support in Santa Monica, CA. This role supports clinic operations with patient check-in, appointment coordination, and information verification, contributing to patient experiences and efficient workflows.

Responsibilities include greeting patients, scheduling, verifying insurance, handling calls, supporting staff, and maintaining confidential records in a fast-paced clinic.

Qualifications

• Demonstrated customer service experience in a professional setting
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information
• Preferred: Experience working in a healthcare, medical office, or outpatient clinic setting
• Knowledge of medical terminology
• Experience with electronic health record (EHR) systems
• Familiarity with insurance verification, referral, and appointment scheduling

Responsibilities

• Greet, check in, and assist patients, visitors, and referring providers
• Schedule, confirm, and coordinate patient appointments
• Verify insurance and registration information
• Answer incoming calls and respond to patient inquiries
• Support providers and clinic staff with administrative tasks
• Maintain accurate patient records and ensure confidentiality

Skills

Customer service

Verbal/Written communication

Organizational skills

Prioritization

MS Office

Confidentiality

Medical terminology

Tools

Microsoft Office Suite

Job description

Work Location: Santa Monica, CA, USA

Work Schedule

Monday-Friday, 8:30am-5:30pm

Posted Date

10/28/2026

Salary Range: $27.74 - 39.36 Hourly

Employment Type

Duration

Indefinite

Job #

33695

Primary Duties and Responsibilities

The UCLA Health Department of Orthopedic Surgery is one of the nation’s leading orthopedic programs, providing comprehensive care for patients with musculoskeletal injuries, disorders, and conditions. Our team is dedicated to delivering outstanding patient experiences while supporting innovative clinical care and advancing the health of our communities. We are seeking a full-time Front Office Admin Support professional to serve as a key member of our clinic operations team. Key responsibilities include:

• Greet, check in, and assist patients, visitors, and referring providers
• Schedule, confirm, and coordinate patient appointments
• Verify insurance and registration information
• Answer incoming calls and respond to patient inquiries
• Support providers and clinic staff with administrative tasks
• Maintain accurate patient records and ensure confidentiality

Salary range: $27.74/hr - $39.36/hr

Job Qualifications

Demonstrated customer service experience in a professional setting Strong verbal and written communication skills Excellent organizational skills and attention to detail Ability to prioritize multiple tasks in a fast-paced environment Proficiency with Microsoft Office applications, including Outlook, Word, and Excel Ability to maintain confidentiality and exercise sound judgement when handling sensitive information Preferred: Experience working in a healthcare, medical office, or outpatient clinic setting Knowledge of medical terminology Experience with electronic health record (EHR) systems Familiarity with insurance verification, referral, and appointment scheduling Experience sup

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.