Orthopedic Front Office Pro - Patient Care & Scheduling

UCLA Health; Santa Monica (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

The UCLA Health Department of Orthopedic Surgery seeks a full-time Front Office Admin Support in Santa Monica, CA. This role supports clinic operations with patient check-in, appointment coordination, and information verification, contributing to patient experiences and efficient workflows.

Responsibilities include greeting patients, scheduling, verifying insurance, handling calls, supporting staff, and maintaining confidential records in a fast-paced clinic.

Qualifications

• Demonstrated customer service experience in a professional setting
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information
• Preferred: Experience working in a healthcare, medical office, or outpatient clinic setting
• Knowledge of medical terminology
• Experience with electronic health record (EHR) systems
• Familiarity with insurance verification, referral, and appointment scheduling

Responsibilities

• Greet, check in, and assist patients, visitors, and referring providers
• Schedule, confirm, and coordinate patient appointments
• Verify insurance and registration information
• Answer incoming calls and respond to patient inquiries
• Support providers and clinic staff with administrative tasks
• Maintain accurate patient records and ensure confidentiality

Skills

Customer service

Verbal/Written communication

Organizational skills

Prioritization

MS Office

Confidentiality

Medical terminology

Tools

Microsoft Office Suite

Job description

The UCLA Health Department of Orthopedic Surgery seeks a full-time Front Office Admin Support in Santa Monica, CA. This role supports clinic operations with patient check-in, appointment coordination, and information verification, contributing to patient experiences and efficient workflows.

Responsibilities include greeting patients, scheduling, verifying insurance, handling calls, supporting staff, and maintaining confidential records in a fast-paced clinic.