Front of the House Drive Thru Operations Manager

Chick-fil-A Sand Springs; Sand Springs (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Affordable Healthcare

Employee discount

Qualify for free college after first 30 days of employment

Job summary

A leading fast-food restaurant chain is looking for a Leader for FOH & Drive Thru Operations in Sand Springs, Oklahoma. The role involves developing a culture of growth, ensuring high service standards, and fostering team development. Candidates should have strong interpersonal skills, a high school diploma, and 2 years of experience in food service operations. A bachelor's degree is preferred. This position offers significant growth opportunities and a flexible schedule. Benefits include 401(k) matching and health insurance.

Qualifications

• High School Diploma or equivalent required.
• Strong analytical and problem-solving skills are essential.
• Ability to work in a team environment is a must.

Responsibilities

• Develop a growth-minded restaurant culture.
• Ensure speed of service and order accuracy.
• Support hiring processes and development of team members.
• Lead and implement performance systems.

Skills

Strategic thinker

Goal-oriented

Tech-savvy

Great communicator

Dependable

Detail-oriented

Self-starter

Good business sense

Project/time management skills

Strong integrity

Passionate about building relationships

Education

High School Diploma or equivalent

Bachelor's degree or above in business or hospitality

Job description

Benefits

• 401(k) matching
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Affordable Healthcare
• Employee discount
• Qualify for free college after first 30 days of employment

Role Summary

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Sand Springs is successful in the following areas:

Front of House Operations
Leadership and People Development of Front of House Team Members
Vision and Service Model compliance throughout all areas of oversight

General Responsibilities

Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

Maintain vision alignment with the Operator and the leadership team

Ensure stewardship systems are taking place throughout the restaurant

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.

Oversee speed of service, order accuracy, and completion of other related goals.

Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high-performance teams throughout the restaurant.

Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative, and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with clients
• Servant spirit with strong sense of stewardship

Specific Experience

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills

Preferred Qualifications

• Bachelor's degree or above, preferably in a business or hospitality
• Experience as a leader of food service operations

Years of Experience: 2

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must master all knowledge and skills of every position in the Restaurant.