Assistant Director: Lead Fast-Paced FOH/BOH Ops

Chick-fil-A; Roanoke Rapids (NC); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Always Closed on Sundays

Competitive Overtime Pay

Free Shift Meals

Health Benefits

Career Growth

Job summary

Chick-fil-A in Roanoke Rapids is seeking an Assistant Director to lead daily operations across FOH or BOH teams. You will work side-by-side with our Directors, Executive Director and Franchise Operator to drive operational excellence, coach Team Members, and deliver "Second-Mile Service" to our guests.

Whether you specialize in kitchen throughput and food safety (BOH) or guest experience and drive-thru speed (FOH), you will be a core engine driving daily store performance.

Qualifications

• 1–3+ years of leadership experience in a high-volume restaurant, retail, or hospitality environment.
• Willing and able to work 45 to 50 hours per week including mornings, evenings, and Saturdays.
• Physical ability to stand long periods and lift up to 50 lbs.
• Strong communication, emotional intelligence, urgency and problem-solving skills.

Responsibilities

• Lead floor shifts in FOH or BOH, maintain speed of service, food safety, and brand standards.
• Model servant leadership; provide real-time coaching and feedback to shift leaders and team members.
• Manage on-the-floor labor, adjust staffing during rushes, monitor key metrics such as drive-thru times and waste.
• Enforce store policies, guest service standards, cleanliness and safety compliance.
• Serve as escalation point for customer recovery (FOH) or inventory/equipment bottlenecks (BOH).

Skills

Leadership

Communication

Emotional intelligence

Problem solving

Servant leadership

Job description

About the Role

Are you a high-energy leader who thrives in fast-paced environments and loves developing people? Our Chick-fil-A store is seeking anAssistant Directorto lead daily operations across either ourFront-of-House (FOH)orBack-of-House (BOH)teams.

In this role, you will work side-by-side with our Directors, Executive Director and Franchise Operator to drive operational excellence, coach Team Members, and deliver "Second-Mile Service" to our guests. Whether you specialize in kitchen throughput and food safety (BOH) or guest experience and drive-thru speed (FOH), you will be a core engine driving daily store performance.

Key Responsibilities

• Operational Execution:Lead floor shifts in either FOH (Dining Room, Drive-Thru, Front Counter) or BOH (Kitchen, Food Prep, Assembly), maintaining speed of service, food safety, and brand standards.
• Team Leadership & Coaching:Model "servant leadership" on the floor. Provide real-time coaching, training, and feedback to Shift Leaders and Team Members.
• Labor & Business Management:Manage on-the-floor labor, adjust positioning during rushes, and monitor key operational metrics (CEM scores, drive-thru times, waste, or labor efficiency).
• Culture & Standards:Enforce store policies, guest service standards, cleanliness, and safety compliance throughout the shift.
• Issue Resolution:Act as a primary escalation point for customer recovery (FOH) or inventory/equipment bottlenecks (BOH).

Qualifications & Requirements

• Experience:1–3+ years of leadership experience in a high-volume restaurant, retail, or hospitality environment (Chick-fil-A or QSR experience strongly preferred).
• Schedule Availability:Must be willing and able to work45 to 50 hours per weekbased on seasonal volume and business needs (includes morning, evening, and Saturday shifts).
• Hands-on Mindset:Physical capability to stand for long periods, work in high-speed environments, and lift up to 50 lbs.
• Key Traits:Strong communication skills, emotional intelligence, urgency, problem-solving skills, and a passion for serving others.

Pay & Earnings Breakdown

• Hourly Base Rate:$22.00 – $25.00 / hour
• Overtime Rate (Hours 40+):$33.00 – $37.50 / hour (1.5x base rate)
• Weekly Hours:Minimum 45 hours, maximum 50 hours per week based on peak operational demand.
• 45 Hours/Week (Minimum Target):$54,340 – $61,750 / year
• 50 Hours/Week (Maximum Target):$62,920 – $71,500 / year

Perks & Benefits

• Always Closed on Sundays:Guaranteed day off every week for rest and family.
• Competitive Overtime Pay:Weekly 45–50 hour expectation structured to maximize earnings.
• Free Shift Meals:Enjoy complimentary meals during your shifts.
• Health Benefits:Access to health, dental, and vision coverage options.
• Career Growth:Executive leadership development and Chick-fil-A scholarship opportunities.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.