Team Member Front of House Night Shift Fulltime

Chick-fil-A Reisterstown; Reisterstown (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Tuition assistance

Job summary

Chick-fil-A Reisterstown is seeking a dedicated leader for Front of House (FOH) operations. You will serve as a mentor to ensure excellence in service, assist in hiring, and drive team performance. The ideal candidate has a passion for customer relationships and is committed to maintaining high standards.

You will develop and implement systems aimed at achieving excellence while managing the team effectively. A strong background in food service operations and great communication skills are essential for this role.

Qualifications

• Strong analytical and problem-solving skills are required.
• Proven history of consistently performing at a high level.

Responsibilities

• Develop a culture that encourages food safety and hospitality.
• Oversee speed of service and customer satisfaction.
• Ensure compliance with Chick-fil-A standards.
• Conduct hiring processes including screenings and interviews.
• Manage schedules and discipline team members as required.
• Drive sales growth and encourage innovation.

Skills

Strategic thinker

Tech-savvy

Great communicator

Team player

Detail-oriented

Self-starter

Strong project management skills

Integrity

Customer relationship building

Education

High School Diploma or equivalent

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance

Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas:

• Front of House Operations to include drive thru operations
• Leadership and Personal Development of Front of House Team
• Vision and Service Model compliance throughout all areas of oversight

General Responsibilities

Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture.

Maintain vision alignment with the Operator and the Leadership Team.

Ensure stewardship systems are taking place throughout the restaurant.

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown.

Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown.

Oversee speed of service, hospitality, and completion of goals within FOH.

Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures.

Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary.

Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows.

Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations.

Drive sales growth mentality and encourage creativity and innovation throughout the business.

Skills

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity that will represent the Chick-fil-A Brand well
• Passionate about building relationships with customers and Team Members
• Servant spirit with strong sense of stewardship

Specific Experience

Required: High School Diploma or equivalent.

Required: Strong analytical and problem solving skills.

Preferred Qualifications

• Experience as a leader within food service operations
• Years of Experience: 2
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in the Restaurant.