Leadership Pathway Front of House Drive Thru Operations Bellevue Location

Chick-fil-A Charlotte Pike - Nashville; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading fast-food chain as a key leader in the Front of House & Drive Thru Operations. This role focuses on developing team members, ensuring operational excellence, and fostering a culture of growth and service at Chick-fil-A Bellevue. Ideal candidates will possess strong leadership skills, a commitment to service, and a passion for team development.

Qualifications

• 2 years of experience in food service operations.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop a culture of growth-minded team members through training.
• Oversee speed of service and achievement of operational goals.
• Create and implement systems to standardize operations.

Skills

Strategic thinking

Excellent communication

Attention to detail

Project management

Servant leadership

Education

High School Diploma

Bachelor's degree

Job description

Leadership Pathway / Front of House & Drive Thru Operations / Bellevue Location 7606 Hwy 70 S, next to Publix

NOTE: Those in our leadership pathway come on board as team members, are quickly trained to master operational responsibilities, and proceed through a leadership development structure to be considered for the next step of shift lead / team lead designation.

Role Summary:

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically, this role is an ambassador, leader, and critical component in ensuring that Chick-fil-A Bellevue (West Nashville) is successful in the following areas:

• Front of House Operations
• Leadership and People Development of Front of House Team
• Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

• Develop a restaurant culture of growth-minded team members and leaders through training, ongoing development, communication, and fostering an environment of product knowledge, stewardship, excitement, and generosity.
• Maintain vision alignment with the Operator and leadership team.
• Ensure stewardship systems are implemented throughout the restaurant.
• Develop leaders to operate as motivated, high-performance teams embodying the business vision.
• Support the Director of Front of the House - Drive Thru Operations & Hospitality team during hiring processes, including resume screening, interviews, and reference checks.
• Oversee speed of service and achievement of operational goals.
• Create, lead, and implement systems to standardize front counter & Drive Thru operations, fostering innovation and high performance.
• Perform daily goal-setting and provide performance feedback to team members and leaders on all processes and procedures.

Skills:

• Strategic thinking, goal orientation, and tech-savviness.
• Excellent communication skills, capable of handling difficult situations and managing a diverse team.
• Mature, dependable, and results-oriented.
• Ability to work effectively in a team environment.
• Attention to detail and keen observation skills.
• Professional marketing or communications experience.
• Strong network of business and community contacts.
• Self-starter, creative, and adaptable.
• Good business sense and achievement-driven.
• Strong project and time management skills.
• Proven high-level performance track record.
• Unquestionable integrity and professional representation of Chick-fil-A.
• Passionate about building client relationships.
• Servant leadership with a strong sense of stewardship.

Specific Experience:

• Required: High School Diploma or equivalent.
• Required: Strong analytical and problem-solving skills.
• Preferred: Bachelor's degree or higher, preferably in business or hospitality.
• Experience as a leader in food service operations.

Years of Experience: 2

This role requires excellent time management, self-direction, and organization. The candidate must master all knowledge and skills of every position within the restaurant.