Drive Thru Manager - up to $19/hr

Chick-fil-A Brunswick; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A Brunswick is seeking a Drive-thru Coordinator to lead and train the DT team, ensuring fast, accurate service with guest-first culture. You will oversee open-to-close DT operations, implement quality training plans, and conduct spot checks and meetings to keep standards consistent.

The role emphasizes safety, teamwork, and growth opportunities, with flexible scheduling and a strong focus on operational excellence in a locally owned franchise.

Responsibilities

• Lead the DT team—growth and development opportunities for team members, performance management, etc.
• Continuously trains team members to ensure all drive thru processes are followed per CFA standards.
• Directly in charge of day and night DT staff and coordinate with leadership to run shifts with minimal stress.

Job description

As the Drive-thru (DT) Coordinator, you will evaluate and organize the Drive Thru through proper leadership and training alongside a counterpart to create a drive thru experience from open to close that is fast and accurate, but never rushed. You will create a positive work environment that focusing on the GUEST FIRST. This will happen by following a quality training plan for all DT trainees and current team members to guarantee consistency. You will also utilize spot checks and general meetings to re-educate DT team members. You will understand that you are responsible for all aspects related to the DT, which are not limited to the ones outlined below.

Primary Duties and Responsibilities

Vision

• Make everyone feel at HOME and Cared for
• Create a culture of Speed, not rushed with Order Accuracy
• Creates a culture of SAFETY

People

• Ensure all employees are properly uniformed and hands are washed before clocking in and throughout the shift
• Ensure all employees are properly trained on safety and security
• Continuously trains team members (TM’s) to ensure all drive thru processes are being followed according to CFA standards.
• Lead the efforts of interviewing and hiring of new employees to meet the needs of the Drive-thru
• Communicate any training assistance needed to the Training and development Manager.
• Help certify trainers for DT
• Directly in charge of the day and night DT staff and assists in whatever is needed to be able to run the shift with the least amount of stress possible.
• Leading the DT team--growth and development opportunities for team members, performance management, etc.

Quality and Guest Experience

• Answer the phone within three rings using an inviting greeting
• Maintain a current ServSafe certification and apply the knowledge gained during the certification everyday while at work
• Monitor every shift at least once weekly: opening and breakfast shift (5:30a-10:30a), lunch shift (10:30a-2p), mid-shift (2p-5p), dinner shift (5p-8p) and a closing shift (8p-10:45p) to evaluate how leaders are running the shift and to ensure that all DT systems are being performed properly and consistently.
• Examine DT performance reports and diagnoses areas for improvement.
• Ensure that DT equipment is being properly maintained, including DT menu boards

Sales and Brand Growth

• Serve on the Executive Leadership Team as a strategic partner and attends the weekly executive team meeting.
• Work with Operations Coach and/or Front of House Operations Director and DT leaders to develop and achieve the DT yearly business plan goals and DT training goals.
• Visual Data – coordinates gathering, recording and displaying relevant data for the DT team to include, but not limited to: current car averages, daily car and sales goals, current CEM (customer feedback) scores
• Work with the Training and Development Manager to create an implementation plan for new product rollouts.
• Visit other CFA restaurants for the purpose of implementing new ideas for continued restaurant growth.
• Identify and mentor future leaders

Organizational Responsibilities

• Ensures the weekly schedule is posted in a timely manner while working with the scheduler to cover DT shifts that still need to be filled.
• Maintains proper safety of unit keys and POS manager card
• Applies safety standards for the use of alarm code holder

Full time benefits!

Work in a hands on environment in a locally owned Chick-fil-A Franchise with an amazing team to grow our brand and create a culture of excellence in operational execution and a growth mindset throughout the team.

Work in a Chick-fil-A restaurant

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.

Flexible Hours

You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays

All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Competitive Pay

Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work

At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Restaurant Experience Is Not Necessary

We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know. Leadership experience required for Director role with open availability. College degree in business or marketing preferred. Willing to train.

Please note that failing to show up for a scheduled interview without canceling in text or via phone call is a reportable offense to the Department of Labor to help prevent Unemployment Fraud.

• You must be hard-working, team-oriented, friendly, honest and have great customer skills.
• Excellent interpersonal and communication skills
• Ability to organize and manage multiple priorities, execute high level systems changes and develop others to reach goals.
• Strong team player
• Integral part of creating a business that reflects our mission of being Guardians of the Brand and Vision to Serve, Support and Inspire each other and our guests in ways that demonstrate CARE!
• Personally takes the initiative to develop leaders and self in the business
• Being a positive influence and role model with a “Think Others First” mentality
• Makes decisions with an “ownership” mentality
• Creates Winning Hearts culture and environment for Team Members and guests
• Achieving high level goals using outside order taking, mobile ordering, and tracking results.
• Utilizing the correct amount of labor in order to give the best service possible, minimizing unnecessary overtime by team and leadership.
• Leadership values - servant heart, humble, self aware, high work ethic and accountability, coachable, able to balance results and relationships, innovative, strategic, executer, able to develop others and built winning teams to reach goals, growth mindset, hungry for personal growth and humble.