Leadership Team

Chick-fil-A; Waynesville (NC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid vacation

Sundays Off

Uniform/Shoe Allowance

Paid Breaks

Job summary

Chick-fil-A in Waynesville, NC is seeking a Restaurant Operations Leader to partner with the leadership team to drive excellence in front-of-house and back-of-house operations.

You will develop team members, coach performance, oversee hiring, and implement systems that foster a culture of growth, integrity, and guest-focused service. This full-time role includes early mornings to late evenings and Sundays off, with health benefits and opportunities for leadership growth.

Qualifications

• Required: High School Diploma or equivalent.
• Required: Strong analytical and problem solving skills.

Responsibilities

• Develop a restaurant culture of growth minded team members and leaders.
• Lead FOH and BOH teams with excellence.
• Maintain vision alignment with the Operator and the leadership team.
• Ensure stewardship systems are in place throughout the restaurant.
• Develop leaders to operate as a motivated, high performance team.
• Support the Leadership Team during hiring processes (resume screening, interviews, references).
• Oversee speed of service and achievement of goals.
• Create systems for innovation and high performance across Chick-fil-A.]
• Perform daily goal-setting and constructive feedback with Team Members and Leaders.

Skills

Leadership

Strategic thinker

Excellent communicator

Time management

Problem solving

Tech-savvy

Flexibility

Team building

Relationship building

Self-starter

Attention to detail

High energy

Education

High School Diploma or equivalent

Job description

Role Summary

Work within the leadership team in pursuit of excellence in FOH & BOH Operations.

Specifically this role is an ambassador, leader and critical component in

ensuring that you are successful in the following areas:

• Front of House Operations
• Kitchen Operations
• Leadership and People
• Development of Team Members
• Pay Range $19.00-$22.00+
• Window of Operations 5am - 11pm

General Responsibilities:

• Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
• Lead FOH and BOH teams with excellence.
• Maintain vision alignment with the Operator and the leadership team
• Ensure stewardship systems are taking place throughout the restaurant
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
• Support the Leadership Team during hiring process, completing resume screening, interviews and reference checks as necessary.
• Oversee speed of service and completion of goals.
• Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
• Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• 100% flexibility to meet the needs of the restaurant.
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with clients
• Servant spirit with strong sense of stewardship

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Strong analytical and problem solving skills

Preferred qualifications:

• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in the Restaurant.

Benefits:

• Health Insurance
• Paid vacation
• Sundays Off
• Uniform/Shoe Allowance
• Paid Breaks

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.