Kitchen Operations Manager

Chick-fil-A Sand Springs; Sand Springs (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Affordable healthcare

Employee discount

Eligibility for free college after 30 days

Job summary

A popular fast-food chain is seeking a key leader for Back of House Operations in Sand Springs. This full-time role involves overseeing financial stewardship, team development, and ensuring operational excellence. Candidates should hold a Bachelor’s degree, possess 2+ years of foodservice experience, and demonstrate strong leadership and communication skills. Benefits include 401(k) matching, healthcare options, and more.

Qualifications

• Minimum 2 years of experience in foodservice operations.
• Bilingual in English and Spanish preferred.

Responsibilities

• Develop a growth-oriented team culture emphasizing food safety.
• Maintain alignment with the Operator and Director.
• Ensure stewardship systems are implemented.
• Create a center of excellence for high performance.
• Support scheduling and shift changes.

Skills

Strategic thinking

Excellent communication skills

Dependable

Detail-oriented

Strong network

Creative

Good business sense

Strong project management skills

Integrity

Relationship-building skills

Servant leadership mindset

Education

Bachelor's degree in business or culinary arts

Job description

Benefits:

• 401(k) matching
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance

Role Summary:

Work with the Director - Back of the House (BOH) + Financial Management to ensure excellence in BOH Operations and Financial Management. This role is a key leader in ensuring Chick-fil-A Sand Springs succeeds in:

• Financial stewardship through Food Cost, Labor Cost, and Repairs & Maintenance
• Annual & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development of the Back of House Team
• Vision and Service Model compliance

General Responsibilities:

• Develop a growth-oriented, hospitality-focused team culture emphasizing food safety, product knowledge, stewardship, excitement, and generosity. Incorporate this into training, communication, and daily culture.
• Maintain alignment with the Operator and the Director - Back of the House + Financial Management.
• Ensure stewardship systems are implemented throughout the restaurant.
• Create a center of excellence by developing, leading, and implementing systems for high performance and innovation.
• Support scheduling, shift changes, and coverage for call-offs and no-shows.
• Handle disciplinary actions and documentation for team members not meeting standards.
• Participate in hiring processes, including resume screening, interviews, and reference checks.
• Ensure team leaders enforce discipline and adhere to Chick-fil-A standards and policies.
• Drive sales growth, creativity, and innovation within the team.
• Approve schedules and ensure proper coverage.
• Follow and coach adherence to Chick-fil-A standards and procedures.

Skills:

• Strategic thinking, goal-oriented, tech-savvy
• Excellent communication skills, especially in handling difficult situations
• Dependable, mature, results-oriented
• Detail-oriented and observant
• Strong network and community contacts
• Creative, flexible, self-starter
• Good business sense and achiever mentality
• Effective written and verbal communication
• Strong project and time management skills
• Unquestionable integrity and professional representation
• Relationship-building skills
• Ability to work independently and in teams
• Servant leadership and stewardship mindset

Preferred Qualifications:

• Bachelor's degree or higher, preferably in business or culinary arts
• Leadership experience in foodservice operations
• Minimum 2 years of experience
• Bilingual in English and Spanish

This is a full-time position requiring excellent time management, self-direction, and organizational skills. The candidate must master all roles within the restaurant.

Additional Benefits:

• Affordable healthcare
• Flexible schedule
• Employee discount
• Eligibility for free college after 30 days of employment