Front of House Manager

Ontario Trillium Foundation; Billings (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Paid Leadership Training and Personal/

Development Opportunities

Closed on Sundays and some Holidays

Limited hours on other Holidays

Free Meal during shifts and catering 


Job summary

Chick-fil-A is seeking a Front of the House Manager to lead our dining room, front counter, and drive-thru experiences. You’ll drive front-of-house operations, coach a growing team, and ensure profitability through exceptional guest service and adherence to standards.

The FOHM will own scheduling, training, performance feedback, and cross-training while maintaining a culture of servant leadership and guest care.

Responsibilities

• Develop Team Members and Leaders to operate as a cohesive team aligned with the business vision.
• Follow Chick-fil-A standards and procedures with attention to detail.
• Coach Team Members and Leaders to meet standards daily.
• Oversee drive-thru operations to Chick-fil-A standards.
• Oversee front counter operations to Chick-fil-A standards.
• Oversee dining room operations to Chick-fil-A standards.
• Lead money management including cash handling, starting/closing day, and safe management.
• Create the schedule for all front-of-house employees.
• Monitor time punches and attendance, including late arrivals and call-outs.
• Ensure cleaning and maintenance of front-of-house equipment as scheduled.
• Train and onboard new Team Members.
• Monitor Guest satisfaction scores and adjust staffing as needed.
• Prepare for leadership growth and succession.

Job description

Job Description:

The Front of the House Manager (FOHM) is solely in charge of producing a remarkable experience for our Guests in our dining room, at our front counter, as well as the drive-thru. The FOHM is the primary leader for all front of house operations. The expectation is that you should have a heightened sense of awareness of the operation and operate at a higher altitude with a business owner mentality. You will ultimately be held accountable for the progress and training of the front of house team, efficiency and growth of the business as well as profitability of the restaurant.

Duties and Responsibilities:

• Develop Team Members and Leaders in such a way that they are operating as a motivated and cohesive team that embodies the vision of the business. This development should be very intentional and occur each day.
• Follow all Chick-fil-A standards and procedures (details matter).
• Coach Team Members and Leaders to ensure these standards and procedures are being met every day.
• Oversee and ensure drive-thru operations are being executed timely and to Chick-fil-A standards.
• Oversee and ensure front counter operations are being executed timely and to Chick-fil-A standards.
• Oversee and ensure dining room operations are being executed timely and to Chick-fil-A standards.
• Lead money management to include: INform, starting and finalizing day, manage safe, cashier overages/shortages, change fund, etc.
• Create the schedule for all front of house employees.
• Monitor time punches (late arrivals, call-outs, etc.)
• Ensure cleaning and maintenance all front of house equipment is completed as scheduled.
• Train and integrate of New Team Members.
• Monitor Guest satisfaction scores.
• Monitor and adjust staffing levels. Surface resourcing needs.
• Anticipate and prepare for the growth of the leadership team. Who is going to fill the next seat?
• Hold the Team Accountable for policy standards, timeliness, grooming, cellphones, uniforms, etc.
• Lean into cross training! Our goal is that anyone can eventually work any position.
• You are a leader in our business! Always hold yourself to a higher standard.
• Seize every opportunity to display intentional care to our valued Team Members.
• Front of house is the primary focus, however a full understanding of back of house operations is also critical to this role.

Team Development and Coaching:

• Schedule recurring feedback/check-In One-on-One sessions with Team Leads
• Schedule check-in meetings with New Hires 30 days after employment and follow up sessions as needed
• Conduct 60 day performance reviews with the Operator
• Provide both formal and informal feedback to the team on an ongoing basis
• Practices Servant Leadership

Resources:

• Full access to Operator and Business Admin.
• Full access to all systems in the restaurant.
• Development and Training platforms exclusive to Chick-fil-A

Benefits:

• Health Dental and Vision Benefits
• Competitive Wages
• Paid Leadership Training and Personal Development Opportunities
• Closed on Sundays and some Holidays
• Limited hours on other Holidays
• Free Meal during shifts and catering discount