Operational Manager

Ontario Trillium Foundation; West Hartford (CT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Leadership development

Grand opening opportunity

Performance-based advancement

PTO

Paid sick time

Competitive pay

College scholarships

Flexible hours

Meal discount

Sundays off

Job summary

Chick-Fil-A West Hartford is seeking a results-driven restaurant leader to direct daily front-of-house operations in a fast-paced setting. You will train and coach team members, manage shifts, uphold food safety standards, and ensure guest satisfaction with a positive, customer-focused attitude.

The role emphasizes leadership development, accountability, and teamwork. Ideal candidates have 2+ years restaurant experience, 3 years leadership, and a four-year degree or equivalent.

Qualifications

• Bachelor's degree preferred or equivalent leadership experience.
• 4-year degree or relevant leadership experience required.
• Demonstrated past leadership experience.
• Ability to coach, motivate and lead team members.
• Positive attitude and customer service mindset.
• Experience in fast-paced, high-volume kitchen preferred.

Responsibilities

• Direct daily front-of-house operations.
• Oversee front-of-house knowledge across roles (order taking, cash handling, shifts).
• Ensure Food Safety requirements (SERVSAFE).
• Create training plans and train new team members.
• Ensure Chick-Fil-A West Hartford standards in all areas of operation.
• Promote a safe and productive work atmosphere.
• Lead by example and focus on guest care.

Skills

Restaurant experience

Leadership

Coaching

Motivation

Customer service

Education

Bachelor's (Preferred, Not Required)

Job description

Would you like to work for a well-known, growing, successful business that is making a positive impact on its community? Would you like to work at a company that Glassdoor rates a "Top 100 Place to work in 2018?" Do you enjoy leading a team to accomplish goals? Do you have proven skills in running a fast-paced operation? Are you passionate about leadership and training? We are looking for leaders who thrive in a dynamic, fast-paced environment and who have a proven track record in kitchen operations and leadership. These individuals would also have a heart for developing others, and making a positive impact in their community. Perks include competitive pay, free meals, possible travel and development opportunities, college scholarships, a matching 401K program, paid vacation, Sundays off, and health benefits.

Job Type

Full-time:

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Supplemental Pay

• Bonus pay

Education

• Bachelor's (Preferred, Not Required)

Experience

• Restaurant Experience: 2 years (Preferred)
• Leadership: 3 years (Preferred)

Restaurant Values

• You will be challenged to grow personally and professionally.
• You will gain knowledge and skills that will help you advance your career within Chick-Fil-A, or even open doors to pursue something completely different.
• You will work very hard, and we will prove that working hard can actually be fun.
• You will work directly with an entrepreneurial business leader, who is committed to growing your leadership and operational skills.
• You will work on a team that is focused on making a difference in the lives of others!

Perks

• Professional and leadership development opportunities
• Potential to go to a grand opening
• Performance based advancement
• 1 week PTO
• Paid Sick Time
• Competitive Pay
• College Scholarships
• Flexible Hours
• Paid time off with tenure
• 50% off meals while working
• Closed on Sundays

Required Qualifications & Experience

• Must be at least 21 years old to apply
• Have completed a four-year degree and/or have relevant leadership experience in a fast-paced, high volume kitchen
• Demonstrated past leadership experience
• Ability to coach, motivate and lead other team members
• Desire to grow business and personal skills while thriving in a fast-paced environment
• Eagerness to learn and improve personal skillset and assist others in the same effort
• Ability to communicate and collaborate with Team Members, Team Leaders, Directors, and Operator to fulfill business needs
• Positive attitude and customer service mindset

Duties & Responsibilities

• Directing the daily operations of the Front of House and supporting restaurant operations.
• Mastery of knowledge and skill of team member positions throughout the front of house, to include order taking, cash management, leading shifts, bagging, window, etc.
• Knowledge and understanding of Food Safety requirements (SERVSAFE)
• Creating training plans and training new team members in all front of house positions
• Ensuring compliance with Chick-Fil-A West Hartford standards in all areas of operation
• Ensuring the highest quality food and services are delivered to our guests
• Be a role model for all West Hartford team members in regards to customer care, cleanliness, organization, and personal accountability
• Promote a safe and productive work atmosphere