Front of House Leader — Grow, Coach & Guest Excellence

Topgolf Payroll Services; Dallas (TX); Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Play & 50% food

Health/Dental/Vision

401(k) match

Mental well-being platform

Descripción de la vacante

Topgolf Dallas seeks a proven leader to guide a guest-focused team, drive performance targets, and deliver high service quality across operations. You will coach teammates, resolve issues, and promote an inclusive culture while ensuring safety and policy compliance.

Collaboration with other departments and timely KPI reporting are essential as you mentor staff and contribute to a positive, high-energy team environment in a dynamic entertainment venue.

Formación

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsabilidades

• Provide leadership to team to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Conocimientos

Leadership

Communication

Interpersonal skills

Problem-solving

Organizational skills

Time management

Motivating diverse teams

Software proficiency

Regulatory knowledge

Shift flexibility

Stamina

Educación

High school diploma or equivalent work experience

Herramientas

Software proficiency

Descripción del empleo

Topgolf Dallas seeks a proven leader to guide a guest-focused team, drive performance targets, and deliver high service quality across operations. You will coach teammates, resolve issues, and promote an inclusive culture while ensuring safety and policy compliance.

Collaboration with other departments and timely KPI reporting are essential as you mentor staff and contribute to a positive, high-energy team environment in a dynamic entertainment venue.